01
Presentation & people
- Five stages of selection and over 60 hours of professional training
- Consistent uniforms and accessories, arriving in an orderly manner
- Dedicated pairing and butler support, with a handover before any substitution
STANDARDS & PRIVACY
Respect for your home
And everything within it
Care begins before we arrive. Clear permissions, considered methods and agreed checks form the basis of lasting trust.
THE NANLUXE STANDARD
Details are a shared standard
From people and tools to privacy, every part of the service has a clear approach.
02
Tools & materials
- Colour-coded cloths and zoned use
- Products and methods selected for the material
- Detailing tools and consumables arranged for the agreed service
03
Access & privacy
- Team confidentiality agreements and personal-phone management
- No unauthorised photography or handling of private valuables
- Agree keys, access and restricted areas
04
Quality & follow-up
- Checklist-based inspection, records and follow-up
- Monthly quality reviews
- Owner feedback coordinated by the butler
OUR PROCESS
Seven steps to lasting confidence
From our first conversation to follow-up after each visit: clear standards, records and delivery.
- 01
On-site assessment
Review materials, equipment, access restrictions, household preferences and property condition. An authorised visit can be arranged while the owner is overseas.
- 02
Your household dossier
Record agreed materials, care needs, preferences and precautions to support continuity between visits.
- 03
Your service proposal
Agree scope, price and visit arrangements based on the home, its materials and the required frequency.
- 04
Your dedicated team
Work to the agreed zones and standards. If a team member changes, your butler coordinates the handover.
- 05
Inspection & authorised records
Check completed work and return items to their places. Photographs are taken only with authorisation and only for agreed service records.
- 06
Your service report
Receive a report within 24 hours of a Housekeeping visit, covering the work, observations and follow-up recommendations.
- 07
Ongoing butler support
Carry forward agreed preferences and service records, coordinating future visits and care as needed.
DISCRETION BY DESIGN
Discreet service
Clear accountability
Authorisation comes before photography, and images are used only for agreed service records. Access, keys, restricted areas and information use are confirmed before service.
Owner authorisation and costs are agreed before repairs, additional purchases or third-party work. When management ends, keys are returned and records handed over as agreed.
YOUR QUESTIONS
Confidence comes from clarity
Read about staffing, material care and privacy.
How is service continuity maintained if a team member changes?
Your dedicated butler coordinates the handover using your household dossier, work checklist and service standards, with staffing confirmed before the visit.
Can you care for stone, artwork and leather furniture?
We assess the material and condition before agreeing a suitable approach. Specialist care or coordination is assessed and quoted separately.
How is my privacy protected?
No photographs are taken without authorisation. Authorised records are limited to service needs. Access, keys, restricted areas and permitted information use are agreed in advance.
How is a bespoke plan created?
Your butler reviews the area, materials, condition, household preferences and frequency before agreeing scope, arrangements and price.
A QUIET DECISION A LASTING STANDARD OF CARE